The Power Of Play: Letters

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Rahla Kahn Richard Rossner The Power of Play 8432 E. Quarterhorse Trail Scottsdale, AZ 85258
Dear Richard & Rahla: As you know, I founded Hyrian in 1997 with the goal of changing the way the nation recruits. Since then, we have become the largest and most successful Recruitment Process Outsourcing provider in the country, filling thousands of positions a month in the United States. While exciting, this phenomenal growth created several challenges for us in the areas of employee engagement, team-building, and communications. Certainly, the business climate we found ourselves in required us to find new ways of solving these problems. That’s why I hired The Power of Play! And, I am pleased to say that, in the 2 years we have been associated with The Power of Play, over 90% of our employees have now completed the basic training program. As a result of The Power of Play training, our employees learned to apply the following skills: “Finding the YES when the NO shows up.” - People too often stop because it is convenient or reasonable. By pushing a little further, our employees often uncover creative solutions they would have otherwise missed. “Discovering small distinctions.”- Now our employees seek to discover small details that they might normally miss and ask questions to explore them in greater detail. “Thinking quickly on their feet.”- Our employees are more facile, spontaneous and responsive to our customers when calls go in an unexpected direction. “Active listening.”- A structured form of listening and responding that helps our employees avoid misunderstandings and open people up. Your active and informative coaching style ensured that our employees learned these new skills in a supportive environment. And, while the skills you taught us certainly enable us to be more effective on the job, perhaps even more importantly, learning these skills through improv made the learning fun! In fact, our company realized three additional benefits from your training program: reduced employee stress, increased creativity, and improved team spirit. I look forward to continuing to work with you, and I highly recommend your services without hesitation. Sincerely, Daniel Solomons Founder& CEO
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